FAQ
FREQUENTLY ASKED QUESTIONS
What warning signs do I need to look out for after brain surgery?
You must contact the hospital immediately in the event of the following:
- Headaches, new or worsening
- New or worsening neurological fallouts.
- Fever
- Seizures are noticed by family or bystanders.
- Change in a level of awareness, also noticed by other people.
- Thirst not quenched by drinking water and/or excessive urination.
DO YOU ACCEPT MEDICAL AIDS?
Yes, we welcome medical aid patients and are contracted with most major medical aid schemes. Consultations and procedures are billed directly to your medical aid, subject to available benefits and scheme requirements.
For elective procedures, patients are responsible for obtaining pre-authorisation from their medical aid before admission. In emergency situations, the hospital will assist with the necessary authorisation process upon presentation to the emergency department.
If you are unsure whether your medical aid covers a consultation or procedure, please contact our practice. We will gladly assist you in confirming your cover and benefits.
For elective procedures, patients are responsible for obtaining pre-authorisation from their medical aid before admission. In emergency situations, the hospital will assist with the necessary authorisation process upon presentation to the emergency department.
If you are unsure whether your medical aid covers a consultation or procedure, please contact our practice. We will gladly assist you in confirming your cover and benefits.
Do you accept cash?
Yes. All consultations billed for private clients can be settled on site by cash and/or bank card. Patients on medical aids should confirm their benefits before consultations.
Patients remain liable for any shortfalls/ balances which may be settled via EFT or using cash/card at our rooms.
Private patients requiring in-hospital care and/or surgery will be quoted beforehand, and payment is due before admission.
We also accept patients with injuries while on duty (IOD) who are covered by WCA/FEMA and Rand Mutual Assurance.
Private patients requiring in-hospital care and/or surgery will be quoted beforehand, and payment is due before admission.
We also accept patients with injuries while on duty (IOD) who are covered by WCA/FEMA and Rand Mutual Assurance.
What is MyGc?
MyGc is an online portal for patients that enables easy access to doctors and helps them keep track of their medical information. We use it in our practice for administrative purposes. Open MyGc
Do you offer medico-legal assessments?
We provide medico-legal assessments for the Road Accident Fund (RAF), Insurance providers, Attorneys and Employers.
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How do patients contact the practice?
You can chat with us via WhatsApp on 079 598 2854 or call us at 011 758 6500. Alternatively, you can email us at info@thebrainsurgeon.co.za